Digital Refund Policy & Consumer Protection
Last Updated: August 2026 • Clear, Honest, and Fair Terms for Candidates.
Free Gap Retry Protection
Scores below 80% never cost a scan. You get a free re-scan automatically.
Zero Auto-Renewals
Strict single non-recurring payment. No hidden renewal charges ever.
Technical Support Guarantee
If a technical glitch prevents file export, we remediate or credit you within 24h.
1. Nature of Digital Goods & Immediate Performance
ATS ResumeSprint™ delivers digital computational services, including proprietary neural text analysis, keyword alignment scoring, and generation of unlocked Word (.docx) and PDF files.
Because these computational resources and AI infrastructure costs are committed immediately upon checkout, all sales of digital passes are final once optimization algorithms or document downloads have been executed.
2. Statutory Cooling-Off Rights & Express Waiver
In accordance with statutory digital consumer protection laws (including EU Consumer Rights Directive Article 16(m) and UK Consumer Contracts Regulations), the statutory 14-day cooling-off withdrawal period does not apply to digital content supplied immediately where the consumer has:
- Given prior express consent to immediate performance upon checkout.
- Acknowledged that they thereby waive their statutory right of withdrawal.
3. Our Fair Consumer Commitments
To ensure candidates never feel trapped or unfairly charged, we adhere to strict ethical standards:
We despise subscription traps. When you purchase the 2-Day Sprint Pass, the 14-Day Career Pivot Sprint, or the 30-Day Pro Sprint, it is a one-time payment. You will never see an unexpected recurring charge next month.
If your resume scores below 80% against a target job description, our system automatically classifies this as a qualification gap. Your credit is refunded automatically on-screen and you receive a free re-scan for another job posting.
4. 5-Day Technical Error & Malfunction Remediation
If an unresolved system malfunction, server timeout, or platform bug prevents you from generating or downloading your Word or PDF files after purchase:
- Contact our customer support team within five (5) working days of purchase at support@kindcraftdigital.com.
- Include your Order / Transaction ID (found in your email confirmation receipt, e.g.
txn_...). - Our technical team will promptly investigate. If the technical error is confirmed on our servers, we will immediately credit replacement passes or issue a full merchant refund via Whop within 24 hours.
5. Payment Processor (Whop) Billing Disputes
ATS ResumeSprint is provided and supplied by KindCraft Digital. Secure checkout and payment processing are handled by Whop. For billing inquiries, email support@kindcraftdigital.com.
To prevent chargeback fraud and resolve payment disputes, KindCraft Digital immutably logs digital delivery timestamps, transaction tokens, and delivery proofs. These records serve as conclusive legal proof of contract performance.
6. Contact Information & Corporate Headquarters
KindCraft Digital
Office 21027, 182-184 High Street North
East Ham, London, E6 2JA
United Kingdom
(Note: This physical mailbox is strictly for corporate registration and is not monitored for customer support. Please contact us via support@kindcraftdigital.com for all inquiries.)